At eClinicalWorks, we understand that your first priority is serving your patients, not wrestling with software issues. That’s why our knowledgeable and friendly support engineers and trainers are here to help you with any issues that arise. Our trainers have in-depth knowledge that comes with having worked with our software in every imaginable setting. They can handle the toughest “how to” questions, streamline your workflows, and show you more intuitive ways to manage day-to-day responsibilities. Are you having an application issue? Is something interfering with your operations? Our support engineers will get to the bottom of it, providing you with the technical advice you need to put your office back in top form.
WHAT WE OFFER
In our support and training rooms, we provide technical and functional support. Access to the support and training rooms is included in your registration fee. Each session is 20 minutes long, and you are welcome to return as often as you’d like. In order to help as many customers as possible, support and training is first come, first served. No reservations are necessary.
To maximize availability to our clients, eClinicalWorks specialists will limit support to issues that can be handled while at the Conference. Time and volume constraints at the Conference venue make remote connections to client servers difficult, so each technical issue will be evaluated on a case-by-case basis.